Review of Client Requirements
Determining company’s ability to meet client’s needs and documenting any requirements

Control of Client Data Exchange
Securing and controlling all data flowing into and out of the office

Data Identification & Traceability
Employing reliable methods to organize and identify all company maintained data

Process Control
Maintaining current written procedures and instructions to ensure performance, consistency and compliance

Identification of Noncomformities
Identifying and trending unintended outcomes in order to perform root cause analysis

Corrective Action, Preventative Action and Continuous Improvement
Correcting and preventing problems by finding and documenting better, faster or more reliable ways to accomplish work

Handling, Storage, Preservation & delivery
Disaster recovery and contingency planning

Management of Records & Data
Handling, storing, retrieving and secure destruction of company maintained documentation or data

Internal Management Audits
Ensuring procedures and policies are followed and the company management system is working by having all departments inspected on a regular basis

Training
Documented training programs that ensure employee expertise and identify continuous improvement opportunities for all staff

Process & Client Satisfaction Measurements
Measuring results internally and externally in order to continually improve the delivery of company services