Professional, yet compassionate, 3rd party collections can turn bad debt into positive cash flow quickly and efficiently. CSB’s staff of highly trained and experienced healthcare collection professionals utilize best of breed technologies to recover your accounts.
CSB utilizes a
Collector to Manager
Ratio of 8:1
half the industry average
Highly trained, Experienced & 100% Healthcare
Our clients never have to worry about a CSB collector attempting to collect bills such as child support, credit cards, bad checks or auto repossessions and then attempt to talk with your patient about his/her account. Healthcare is complex and unique… we get that!
An Outstanding Management Team
Highly experienced personnel are responsible for running our collection operations. Our Collection Managers don’t have work queues like most agencies; their sole task is to train and manage our frontline collection staff and ensure quality outcomes on every phone call with our clients’ patients.
Dedicated Insurance &
3rd Party Liability Team
This team addresses all potential insurance claims that come up as part of the collection process. A proprietary CSB insurance identification process takes place on every new account and routes them to the Insurance Team for follow-up. In instances of 3rd party liability where an attorney is involved or a healthcare lien is filed, our Team works directly with the law firm including, if appropriate, negotiations regarding any settlement payout.
Regular Collector Audits
Audits are conducted by our collection management team in coordination with our Director of Quality Control and Compliance to ensure high quality outcomes according to written documented procedures. Audit results are scored and tracked in our custom tracking software with any non conformities addressed through our quality assurance program.