Friendly and Knowledgeable Client Relations Team
Our team stands ready to support our clients by phone or email Monday through Friday. CSB’s Client Relations Team will be your first point of contact for any questions, requests, or concerns.

Client Satisfaction & Patient Concern Management
Client and Patient satisfaction are the pillars of our company business philosophy. We track all client concerns brought to our attention as a component of our total quality management system. All client concerns are formally logged, researched, and addressed accordingly with complete results being reported back to the client and not closed until the client confirms their satisfaction with the process. Client Relations normally spearheads this process, bringing in other key managers and employees as necessary.

Client Systems
We have built custom data interfaces and have experience working with McKesson, QuadraMed, Siemens, Meditech, NextGen and many others.
When available and appropriate, our Client Relations Team may remotely access client patient accounting systems to research, review, and even request documentation to support our Revenue Solution projects. CSB’s ability to “self service” many of these issues greatly decreases the burden traditionally carried by client staff to support outsourcing partners.

Full Time Programming Team
For clients requiring special data transfers, interfaces, or customized reporting requests, CSB has full time software developers on staff ready to help.

Annual Client Satisfaction
Survey Results

“...high professionalism, flexibility and results. The most important issue for us is no patient/family complaints. We have been approached by other agencies but none has the technical expertise and none have the insurance follow up capabilities.”

“The personal attention whether it is in person or via the telephone. They treat all of us as though we are the most important person in the business. Great customer service…”